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In this manual we show you what to do, if you have forgotten your password for TUMonline.

1. Forgot your password?

Click on the link "Login" in TUMonline:

Screenshot: Login button in TUMonline

Click on the link "Forgot your password?":

Screenshot: Password forgotten

2. Reset Password

Please provide your user name and date of birth in the form on that page. Your user name is your TUM ID (e.g. go42tum) or your TUM e-mail address you use to log on to TUMonline.

Screenshot: password assistance

If we can identify your provided data, you receive an e-mail with further instructions automatically.

3. Receiving e-mail


Important: We send this e-mail to your TUM e-mail address and your forwarding address if configured. Applicants which don't have a TUM e-mail address, as well as students without forwarding e-mail configured, receive this e-mail also on their application e-mail address.

If you don't know your username or can not proceed for other reasons, please contact it-support@tum.de. Employees may also contact their user administrator ("Benutzerverwalter") to request a password reset.

If you have any further questions please contact it-support@tum.de.

Identification via video

You can identify yourselff with a video camera to reset your password (camera on your smartphone, tablet or other device).

Please follow this instruction:

  1. Take out your ID.
  2. Start the device with the camera.
  3. Go to meet.lrz.de in your browser.
  4. Please call us at +49.89.289.17123. We will tell you the definite video chat room (meet.lrz.de/OURROOM) to connect with us to identify yourself via video.